We have a 3-day return policy, which means you have up to 3 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with a security seal, and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, you can contact us at brazilbeautymakeup@gmail.com or WhatsApp 978-431-0076. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any feedback questions at brazilbeautymakeup@gmail.com or WhatsApp +1 978-431-0076.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as customized products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items, LIVE SHOP or GIFT CARD.

Return

Items can only be returned if they are damaged, sent in error, or if the packaging is tampered with.

Reimbursement

We'll notify you once we've received and inspected your return, and let you know whether your refund is approved or not. If approved, you'll be automatically refunded to your original payment method, ZELLE, or VENMO. Please note that it may take some time for your bank or credit card company to process and post the refund.